It has been a tough year for many, many people around the world. In my work, especially in the financial services industry, I have heard a lot of frustration as people, leaders, and managers face significant industry changes and work harder than ever — they are frustrated because in the past, bad decisions were made and they feel they are taking the brunt of those poor decisions. For instance, in one bank that I know well almost every part of the business had a great year — except the division that lost billions of dollars and negated all of the other divisions’ success.

October 8th, 2009
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